Diseño, Desarrollo y Evaluación de un Sistema de Decisión y Soporte: La Metodología MAKAVAS

Decision support systems refer to interactive computer-based systems which help decision-makers to make a decision. Evaluation of a decision support system, that is, the act of measuring its quality characteristics, is an essential component of its design and development if considered an integral part of it and not employed at the end of its completion. In fact, evaluation permits to keep the development process of the prototype on track. This paper describes how to design, develop and evaluate a decision support system using an iterative-prototyping. This is the aim we introduce the MAKAVAS evaluation methodology for, which was obtained enhancing the KAVAS methodology with the multifaceted approach introduced by Adelman. As benchmark, the evaluation of a decision support system for profiling disordered phonology in childhood was carried out following the principles of MAKAVAS.